BVilhena | Education - Skills - Experience

Experience in team coordination, business development, implementation and monitoring of commercial strategy adjusted to the specificity of the segment/business in order to achieve sales and margin goals and objectives, aligned with defined costs.

Focus on consolidation and growth, with support in adequate resource management, continuous market analysis and creation of business opportunities.

Strong orientation towards Customers, needs evaluation and identification of appropriate solutions to challenges with decision makers.

Support the launch of a new area in the company - BUSINESS - with the aim of structuring and developing a new business aspect in the Human Resources and service provision market.

Development of Employer Branding and Recruitment Marketing projects, with the aim of supporting organizations to develop and synchronize their Culture and Brand, stimulating Talent Attraction, Employee Engagement and Building Lasting Loyalty / Retention.

Creation of Events, Workshops and Trainings that provide visibility ontopics appropriate to the defined commercial strategy, to engage with stakeholders and create business opportunities.

Management of HR outsourcing operations at Samsung, with responsibility for more than 90 employees, distributed across several business areas in clusters such as marketing, management, and service support.

Business analysis and needs identification to better define training and activities for team management.

Workspace management with implementation of cleandesk policies and reinforcement of the code of conduct.

Design, development and deployment of Tools and Dashboards about activity management and performance indicators about Human Resources.

Development of an automated application for presenting Resume Analysis Reports. 

• Development and completion of negotiations for a new outsourcing contract with Samsung (BPO), achieving goals of greater autonomy and conditions for teams (over 90 employees);
• Focus on monetization, increased revenue, margin and gross profit;
• Development and improvement of outsourcing processes tailored to the real needs of organizations.

Implementation and monitoring of the commercial strategy adjusted to the specificity of the segment/business in order to achieve sales and margin objectives, aligned with the defined financial costs.

Establishment of consistent and beneficial partnerships for the company's activity, with focus on improving the candidate portfolio for operational activity (Outsourcing, Temporary Labour, Recruitmentand Selection, Digital Consulting, Recruitment Marketing).

Definition and implementation of commercial and operational strategy with focus on commercial performance, monitoring and operational monitoring.

Customer orientation, providing rapprochement with the Organization, building loyalty through difference and capacity for dialogue.

Negotiation and obtaining consistent agreements for the parties involved. Management of outsourcing operations (a total of around 200 employees).

Design and development of work tools for guidance and support for teams.

Training of teams, in a professional context within the scope of operations, as well as partnerships.

Creation of opportunities for the Outsourcing area in new business areas (e.g., Automotive, Energy, Real Estate, among others).

Implementation of new partnerships and professional internships, according to the areas of activity ofthe company and organizations where operations are being developed and more recruitment opportunities are created (e.g., Professional Schools: ATEC, Gustave Eiffel, Aldeia de Santa Isabel, Centros Qualifica, among others).

• Development of outsourcing service and BPO negotiation with the company Samsung - Electrónica Portuguesa, Unipessoal, Lda. - over 70 employees.
• Monitoring the recruitment team in the Operations area.
• Design, development and management self-service portal solution for outsourcing teams.

Identify and analyze business opportunities, defining a strategic marketing and operations plan, establishing clear and oriented objectives, identifying methods to achieve them.
Develop, Coordinate and Implement projects to increase business volume and create new opportunities.

Highlights:

• Project development:
  • Leader Advise - Smart Decisions
• Consulting services:
  • eCarsTrade - Belgium (Digital Platform for Car Auctions in Europe);
  • Wiseboost - Upgrading Ideas (Innovative Solutions to support business development);
  • Policlínica Rotunda dos Arneiros - Business development support and digital transformation;
  • Window Garden - Digital transformation.

Manage, Coordinate and Monitor the sales team, contributing to the continuous improvement of therespective activity, focusing on the process of vehicles procurement, preparation and realization ofphysical and online auctions, in all its scope.

Guide the activity with the main objective of achieving the defined sales volume, supported by a processof promotion, mediation and a strong focus on its realization, equipped with tools designed and developed for this purpose and valuing the decisive relationship achieved and consolidated with themain stakeholders of the companies (sellers and buyers).

Promote relationships between group companies and partners, customers and suppliers, contributing to constant and healthy communication that boosts business development, accessories management, logistics and transport.
Define and provide training programs, which allow constant learning and recycling of knowledge, adapted to the varied roles and tasks of a multidisciplinary team.

Define and produce reports that allow for an analysis of the business and its market positioning.

Provide a source of contact and connection between the Teams and the Administration, in order to contribute to closer management and support that allows for the appropriate sharing of information thatis crucial to the company's activity.

Control with the support of indicators designed for the activity and with permanent monitoring with the teams, motivating them, encouraging connections and sharing of information, experiences between departments, contributing to the creation of better conditions for the performance of their duties.

Highlights:

• Development, using Agile Methodologies (Scrum), promotion and implementation of products and services to help automotive companies manage their business, with more and better innovative arguments to meet needs and challenges;
• Development of tools to support the management of the used car business, focusing on theevaluation process, stock management, obtaining photographs and video with the support of scripts and background images, interfaces with platforms for publication on the main specialized websites, as well as such as data transfer to other operational and financial management and control tools, among others;
• Promotion of specialized image services (photography and video) in a studio environment designedto photograph vehicles, as well as in an outdoor/indoor environment experienced in the space inwhich automotive companies and their respective employees and customers interact.   

Coordinate teams and relationships with partners, customers and suppliers, contributing to the development and monitoring of activities and respective processes, assuming responsibility for leading partnership initiatives with car manufactures/OEM (organizations on the scale of large corporate level).

Identify and develop consistent and beneficial relationships that allow promoting, developing and implementing services and products in areas of specialization that provide mutual growth between partners.

Monitor the management of vehicle stocks, movements, transport, inspection processes, inspections, reconditioning, reception and delivery of vehicles, management of documentation and accessories, in accordance with the flows defined in various processes (according to the organizations, services adjudicated and defined objectives).

Control with the support of KPI designed for each activity and with permanent monitoring with the teams, motivating them, encouraging connections and sharing of information, experiences between departments, contributing to the creation of better conditions for the performance of their respective functions.

Highlights:

• Development, implementation and monitoring of Remarketing services with OEM companies VOLVO, HYUNDAI and MERCEDES-BENZ, as well as Fleet Management companies such as ALD and ARVAL.
• Focus on Expertise, Reconditioning and Movement Management services.
• Promotion of specialized image services (photography and video) in a studio environment designed to photograph vehicles, as well as in an outdoor/indoor environment experienced in the space in which automotive companies and their respective employees and customers interact.

Promote and develop the company's business, with strong involvement with teams in the Commercial, IT and Operational areas;

Contribute to business dynamism, focusing on profitability and defined strategy, management of partnerships and relationships with teams;

Strong commercial relationships with customers, managing activities related to their respective needs.

Contribute to Innovation, manage situations,open the way helping to enhance the best use of business opportunities.

Analyze and Manage the Risk inherent to each business, with the preparation of scenarios in accordance with the defined objectives, taking into account the context and involvement of all stakeholders to obtain the desired customer satisfaction, reducing the organization's costs and, consequently,maximizing results.

Conduct studies and planning that determine the decision-making processes and implementation of new projects.

Highlights:

• Development, using Agile Methodologies (Scrum), promotion and implementation of products and services to help automotive companies manage their business, with more and better innovative arguments to meet needs and challenges;

• Development of tools to support the management of the used car business, focusing on the evaluation process, stock management, obtaining photographs and video with the support of scripts and background images, interfaces with platforms for publication on the main specialized websites, as well as such as data transfer to other operational and financial management and control tools, among others. Focus on platforms: BCA MarketPrice (Used Cars Valuations and Stock Management), AutosOnShow (high volume vehicle imaging and video product with management using application AutoCAPTURE and the backoffice website AutoCONTROL).

• Development of a project to build a studio, with adequate dimensions, turntable and correct installation of lighting, hardware and software to obtain images and videos from the exterior andinterior of used cars, providing better promotion of them to customers, whether professionals or private.

• Clarification initiatives, development of training activities to better qualification of the teams, in the various aspects that encompass the company's areas, with emphasis on an update of the commercial component adapted to the current framework with a view to a better future, as well as the identification needs at a technical level.

• Support in the process of managing and maintaining facilities, analyzing the types of work and the most suitable suppliers, budgeting work, monitoring teams in the field.

Business Consulting, focusing on carrying out operational analyses, providing recommendations on good business management practices, as well as defining and implementing projects, conducting training business processes.

Technical Consulting, namely, the provision of Training Courses, implementation and configuration of operational and financial management products. Pre-sales and after-sales support services for productand system implementation projects.

Results achieved:

• Contribution to improving the organization and work methodology, strengthening relationships with customers, fostering better interdepartmental relationships, at a technical and interpersonal level. Adequate document management, KPI analysis, configuration and implementation of BI tools.

Highlights:

• Participation in the implementation of ERP in companies in the Automotive sector in collaboration with OEMs (which helped develop integrations with globally certified manufacturers);
• Translation of the incadea.dms platform (Automotive Business Process).

Eurolinea Project Leader.

Encourage and develop new partnerships with the Eurolinea Platform.

Coordinate the work, results and progression of an employee.

Promote the best relationships with partners with the aim of achieving better products and services for customers (manufacturers, dealers and multi-brand traders).

Work with software-house companies to create new interfaces and improve existing interfaces (with DMS, used car websites, market quote websites, social media).

Create and validate protocols / contracts with customers and partners, in order to establish agreements with legal support and added value for the companies involved.

Develop and implement strategies to improve the relationship with the technical development team in order to maintain focus on priorities, respecting workflows and main planning.

Promote and guide meetings with the work team, to update status on projects, understand the motivational state of different participants and help define the agenda.

Training, Implementation and BackOffice support for Eurolinea network customers (dealers and multi-brand traders);

Contribute to the increase of customers and partners in all company activities.

Develop the After-Sales program to support new services.

Results achieved:

• Completion of time-consuming processes for creating interfaces with DMS (today, around 70% of dealers working with Eurolinea can reduce effort and costs by using interfaces with DMS);
• The main specialty websites receive publications exported daily from the Eurolinea Platform in an automatic process (including brand and group/dealer websites), reducing the time it takes to insert information on these websites and increasing the availability of teams to work on the business (focus on customers).

Development and Maintenance of a platform in a web environment - Eurolinea - designed to support the management of the used car business in car dealers brand and multibrand/traders.

Design, integration and monitoring of the development of Interfaces with DMS (Domain Management System), interfaces with used car websites.

Design and integration of documents adapted to the the used car business.

Analysis and communication of anomalies of the tools integrated into Eurolinea: Description and recording of damages, Used Market Quotations (Eurotax, BCA MarketPrice and Internet);

Implementation, training and back-office monitoring with the Eurolinea customer network (dealers and multi-brand traders).

Results achieved:

• Increase in the number of dealers working with the Eurolinea Platform – more than triple (from lessthan 50 to more than 180).

Inform, Instruct and Encourage trainees, facilitating their learning, to perform in future roles, with a focuson applying knowledge in the field, taking into account all business areas (Sales and After-Sales).

Coordination and preparation of final course exams, approved by the IEFP – Instituto do Emprego eFormação Profissional (Institute of Employment and Professional Training).

Courses taught:

• Technical Reception and Budgeting in the automotive aftersales (Areas: Diagnosis at Workshops, Repair Budgeting, Customer Tracking and Loyalty, Customer Relations and Organizational Behavior, Product Sales Techniques and Workshop Services, Claims Management, Vehicle Classification and Characteristics, Equipment and Reception Tools, among others);
• Technical Quality (Areas: Quality Management, Process Management, Technical Mechanics, Measurement and Mechanical Testing, among others).

Inform, Instruct and Encourage trainees, facilitating their learning to perform in future roles.

Courses taught:

• Adult Education and Training (Area: Mathematics).

Meeting coordination for presentation and negotiation of products and services, in classroom and online; (Software tools: Cisco WebEx, Salesforce, Google Apps).

Marketing, implementation and support of solution for online collaboration;

Customer prospecting;

Preparation of commercial proposals;

Negotiation and closing of sales; customer database maintenance;

Support for project implementation;

Tele-marketing and tele-sales activities.

Results achieved:

• Triggering the deal between Portuguese Pharmacy Associations, Representatives of sports brands in Portugal and Training Centers, and consequent consolidation.

Consultancy and support for Commercial Training for Peugeot Portugal Automóveis, S.A.;

Activities oriented to commercial training in Sales and Aftersales, with the aim of developing skills of employees and enhance the behavioral and management areas of business units activities;

Design of Training Manuals and documents to training support in the Sales and Aftersales activity;

Cooperation in the development of a website as a tool to support training and mentoring salespeople and receptionists for the connection with the customer in Sales and Aftersales (www.descobrirpeugeot.com):

Collaboration in the management of the platform FORMAPEUGEOT, that enables interactive contact between the brand trainers and the users from dealers network in Sales and Aftersales. This platform allows to make available information, documentation, distance training, several tools, essential to all areas of the Dealers and Authorized Repairers;

Collaboration in the development and implementation of software tool SERVICE BOX, whose interface with the DMS Dealers and Authorized Repairers, contributed to better management and business development Aftersales, through the provision of technical and commercial information, ease indetecting and blocking parts, budgeting services, among others.

Monitoring the Network of Authorized Repairers Peugeot Automóveis Portugal, SA;

Development and optimization of Sales and After Sales of Peugeot Network;

Diagnosis of strategic areas for improvement, advice and assistance in developing solutions tailored to each situation, in contact with General Managers and Responsible Aftersales (Team management,increased volume of business, management and fulfillment of client expectations, quality control, implementation tools);

Advice on the processes of interconnectivity between business areas Sales, Aftersales and Aftermarket;
Development of Simulator for support in Animation Network Authorized Repairers;
Collaboration in the preparation of activities and treatment of the results of Mystery Shopper.

Results achieved:

• Peugeot (and Ford) first, at European level, in the Study of Quality of Service in 2008.

Peugeot Portugal Automóveis Distribuição, S.A. (Sucursal Carnaxide), in the Commercial and After-Sales area;

Support for Reception Service, personal and telephone service, conducting appointments, reception, work management and delivery vehicles, studies (measurements) for results to improve after-sales service;

Support the reconditioning of used vehicles;

Development of tool to assist in controlling of the operability and productivity in After Sales.

Highlights:

• Assessment for the role of Receptionist
• Collaboration in the implementation of a new area in the Automotive After-Sales service.

Assistance of clients from society PTM.COM - Interactive Communications, SA

(Inbond and Outbond);

Service about Billing and Collections;

Commercial Area and Complaints Management.